We want to ensure you are completely satisfied with your purchase, which includes its delivery to you. In this deliveries policy, the expressions “we”, “us” and “our” are a reference to The Headwaters.
Keeping You Informed
Upon placing an order with us, we will confirm the despatch date via email and then provide you with a means to track the delivery of your purchase.
Delivery times vary according to the item ordered. Please understand that Glenorchy is a rural location and courier pick-ups are not as frequent as other locations. If your order is time-dependent, then please contact us so we can ensure we are able to deliver in your time-frame.
Our usual delivery for items is no longer than 10 days for orders within New Zealand.
We ship all over the world. Please contact us for the shipping rate details on international deliveries.
We will endeavour to contact you in a timely fashion if there are unforeseen issues with your purchase that will hold up delivery.
Our Courier Partners
We utilise external courier companies in delivering our orders around New Zealand and beyond. All overseas orders are shipped via New Zealand Courier.
We work closely with our suppliers and have forged great relationships with them. However, we work within and are subject to their policies once goods leave our doorstep.