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Mrs Woolly's General store is open seven days a week from 9am - 4:30pm over the winter.
Mrs Woolly's General store is open seven days a week from 9am - 4:30pm over the winter.

Online Returns Policy

We want to ensure you are completely satisfied with your purchase.  If for any reason you are dissatisfied with your purchase, you may return your item within 15 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions “we”, “us” and “our” are a reference to The Headwaters.


Returns Policy


You may return new items sold and fulfilled online by The Headwaters within 15 days of delivery for a full refund.

Contact our team on 03 409 0051 or to initiate a return.  You will need to provide contact details and reason for the return along with the order reference number from your initial online order.

Items should be returned in their original product packaging. Please allow 5 days for processing.


Ship the return package to:

Mrs Woolly’s General Store

64 Oban Street

Po Box 135

Glenorchy, 9350

New Zealand


All shipping return charges must be prepaid.  We cannot accept C.O.D deliveries. (We require that returned items are insured during delivery to safeguard against loss). 

All returns are subject to inspection by our Quality Assurance team before a refund is processed.  We refund you the same way that you initially paid for your order excluding delivery charges within 10 business days of receiving your returned item.  We will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

Items purchased from us online can be returned by hand To Mrs Woolly’s General Store at the address listed above.  Please ensure that you have a printed copy of your online order confirmation.


Governing Law


This returns policy is governed by the laws in force in New Zealand.  You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.




By using this website, you are agreeing to the terms of this returns policy.

We reserve the right to modify our returns policy as our business needs require.

We will post such changes on our website, after which your continued use of the website shall be deemed to be your agreement to the modified terms.


Non-Eligible Items


Any consumable product unless the return is because the product was soiled in some way.


Contacting Us


If there are any questions regarding this privacy policy, you may contact us using the information below: